Billing is on the first day of each month for the previous month. The amount is automatically debited from the credit card and a receipt is sent.
The breakdown of price calculation can be found here under «How the pricing works». The billed amount consists of a Basic Price and a fee for Monthly Active Users.
The monthly fee for active users is calculated as follows: an active user is defined by its first interaction in a chat session. Using the chatbot on another page during the same session does not count as a new active user.
When we say interactions we mean:
- Opening the chatbot by clicking on the icon (the page view-trigger)
- Actively interacting with one of the following elements:
Charges are made on the 1st day of the month for the previous month. The amount is automatically debited from the credit card and a bill is sent.