How is the pricing calculated?

Billing is on the first day of each month for the previous month. The amount is automatically debited from the credit card and a receipt is sent.

The breakdown of price calculation can be found here under «How the pricing works». The billed amount consists of a Basic Price and a fee for Monthly Active Users.

The monthly fee for active users is calculated as follows: an active user is defined by its first interaction in a chat session. Using the chatbot on another page during the same session does not count as a new active user. 

When we say interactions we mean: 

  • Opening the chatbot by clicking on the icon (the page view-trigger)  
  • Actively interacting with one of the following elements:
  • Button
  • Input
  • Survey
  • Live-Chat

Charges are made on the 1st day of the month for the previous month. The amount is automatically debited from the credit card and a bill is sent.

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