Connect Slack Live-Chat


To integrate a Slack Live-Chat into a chatbot, you need an account on Also, make sure that the following channel-management settings are correct:  

  • These people can create open channels: Everyone, except guests (default)
  • These people can archive channels: Everyone, except guests (default)

Note: The data entered via Slack can leave Switzerland and the Europe zone.


Connect Slack

In aiaibot, go to Settings -> Chatbot and click Connect Slack.



Choose which channel you want the live chat requests from your chatbot users to be sent to. Confirm by clicking on Allow.

Important: Please select a public channel from the list. Private channels and direct messages will not work.



The successful connection is indicated as follows:



Was this article helpful?
1 out of 1 found this helpful