Variables are determined through the user input and inserted into the story. They are mainly used to obtain data about the user or to enter user inputs in the workflow of the robot module to an external system.
Here are two application examples:
Example 1️⃣ : You request the user’s name and keep calling the user by their name throughout the conversation. This enables a personalized interaction experience.
Example 2️⃣ : The user would like to know the delivery status of their order. They enter their reference number into the text box. It goes into the workflow (only available on the Enterprise Solution) and subsequently shows the user their delivery status.