In the 
-widget, images and URLs can be inserted and played in the conversation. A preview of the image or link will be displayed in the conversation. Images, YouTube and Vimeo videos, and GIFs will be directly embedded into the conversation.
Please note: Make sure that your pictures are optimized for the web, so that they have a shorter loading time.
The link serves as a reference for pictures, videos and GIFs. The specific kind of media type will be automatically recognized and set when inserted. Additionally, an alternative description has to be added, which describes the image or link in a few words. Variables can also be linked or created to store values.
In addition, the media element can be customized even more individually with so-called modifiers. For example, media elements can be defined that should only be displayed once, the image can be adjusted to the size of the entire chat or the display time of the media element can be limited. You can read more about this in the article on modifiers.
