User Input

The Bildschirmfoto_2021-02-12_um_12.39.58.png widget allows chatbot users to enter free text. To be able to save this input, a variable needs to be created. If you are unsure how to name the user input, you can also have a variable name generated.

There are three types of user input: Text, Email, and Phone. The input characters can be limited if needed. Supported characters are letters, numbers, special characters and emojis.


You can also specify whether the customer can skip this input or not. If skipped, the dialog continues normally without saving values. 


If a dialog handover to email is inserted in the story, the inputs stored in the variable are shown in it.

To use the user input in the conversation or in the Robot module, variables must be linked or created using the variables-widget. See this article for more information on using variables, including usage examples.

Important: A variable can be overwritten and will be adjusted across all stories.


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