Survey

The Bildschirmfoto_2020-10-20_um_16.41.14.png-widget offers 4 different survey types:

  1. NPS (Net Promoter Score)
  2. CSAT (Customer Satisfaction)
  3. Emoji
  4. Stars

Every survey has to be given a name so that it can be identified on the KPI dashboard. Depending on the rating given by the users, further dialog can be expanded in different ways.

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1️⃣ NPS (Net Promoter Score)

The NPS allows the user to choose a number between 1-10. The typical question for this kind of survey is: «Considering your complete experience with our company, how likely would you be to recommend us to a friend or colleague?».

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2️⃣ CSAT (Customer Satisfaction)

This type of survey is good for the evaluation of customer satisfaction with a specific service. Users can choose a number between 1-5.

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3️⃣ Emoji

With the use of emojis in surveys, the dialogue can be emotionalized. The users can choose between 5 different emojis which stand for a variety of emotions and satisfaction levels.

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4️⃣ Stars

The Star rating is mostly used in restaurant or product ratings. Here, users can choose between 1-5 stars.

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