This feature is only available in the Enterprise Solution.
Named Entity Recognition (NER) refers to the automatic recognition of so-called entities. Structured information in the input text is recognized and read out. This can be times or addresses, but also customer-specific entities such as product groups.
You can access the entities by clicking on the option in the upper bar in the AI module. In total, you will find predefined entities for four topics for your free use, which are marked with :
- Date & time
- Phone number
You can also create custom entities. To do this, click on the icon at the bottom left of the window,
After that, a new tile will appear in the overview. Click on it to add reference values manually:
With a click on you can now define a reference value and associated synonyms. With a click on you can confirm the entry, with you can reject it.
System entities already specified by aiaibot cannot be edited or added.