FAQ

The widget FAQ_icon.pngallows chatbot users to enter questions in free text and receive answers to them.

The answers from the FAQ box then also be rated with a thumbs up or down. thumbs_up.png

To run a FAQ, a FAQ must be created in advance in the AI module. 

This is how the FAQ is presented to the users in the chatbot window:

As mentioned, the customer can ask a question in keywords or free text. In the background, AI then compares the input from the AI FAQ with the user input.

For the user, a question and answer becomes apparent, as follows:

FAQchatbot2.0.png

FAQchatbot.png

 

 

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