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AI

Here you can find help for the AI module.

Classifier

  • Classifier template for customer service
  • Entities
  • How do I create a classifier?
  • How many classifiers can I create?
  • What languages does the classifier support?
  • How do I edit or delete my classifier?
  • See all 7 articles

FAQ

  • FAQ

Training

  • What are categories and text inside the classifier?
  • Adding training examples via data import
  • Adding training examples manually
  • Edit or delete training examples after the import
  • Export training examples
  • Why is some of the data missing after the import?
  • See all 10 articles

Report

  • Category overview (Precision, Recall, and F1-Mass)
  • Confusion Matrix

Configuration

  • How do I configure thresholds?

Test

  • Testing a classifier

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